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FAQs

You asked, we answered

Popular Questions

01.-

Branding & Design:

What is your process for creating a brand? expand_more
Our process begins with a discovery phase to understand your business, values, and target audience. From there, we develop mood boards and initial design concepts. After your feedback, we refine the direction and finalize the key brand elements—such as your logo, color palette, and typography—along with a brand style guide for consistent use.
How long does it take to complete a branding project? expand_more
Branding projects typically take between 2 to 4 weeks to complete, depending on the scope of work and how quickly we receive your feedback and input. A detailed timeline is provided at the start of each project to keep everything on track.
What is included in your branding package? expand_more
Our branding packages typically include logo design, color palette, typography selection, business card design, and a comprehensive brand style guide. Depending on your needs, we can also include add-ons like social media assets, stationery, and marketing materials.
How do you determine the cost of a branding project? expand_more
We offer three main branding packages, as well as custom options tailored to your needs—taking into account the scope of work, project complexity, and specific deliverables. After discussing your goals and project requirements, we’ll provide a detailed quote to ensure full clarity before getting started.
Can I make revisions to the design concepts? expand_more
Yes, absolutely. We include a set number of revision rounds outlined in your project proposal. Any additional revisions beyond that scope may incur an extra fee, depending on the changes requested.
Can you integrate eco-friendly practices into the projects? expand_more
YYes, we can incorporate eco-friendly practices into your project—such as using sustainable print materials, low-impact inks, and design strategies that reduce waste. We're happy to align the creative process with your environmental values.
How do you handle deadlines and project timelines? expand_more
We set a clear project timeline from the start, outlining key milestones and deadlines. Regular check-ins and open communication help us stay on track, ensuring your project is delivered on time and with intention.
How do I get started? expand_more
Getting started is easy—just reach out through our contact form or by email. We’ll schedule a discovery call to learn more about your goals, then provide a tailored proposal with next steps. Once approved, we’ll guide you through each stage of the design process.

02.-

Web Design:

What is your process for designing a website? expand_more
Our process begins with a discovery call to understand your goals, audience, and content needs. From there, we create a wireframe to map out the structure, followed by a custom design phase. Once approved, we move into development, testing, and final launch.
How long does it take to design and develop a website? expand_more
The timeline depends on the scope of the project and how quickly we receive all the necessary content from you. On average, websites take 2 to 4 weeks to complete. For clients with tighter deadlines, we offer a Priority Launch Package, allowing us to streamline the process and deliver your website within one week
Do you provide website hosting and domain registration? expand_more
Yes, we provide website hosting and domain registration services. We’ll help you select the best hosting plan and register your domain, ensuring a seamless setup process for your new website.
What is the investement needed for your web design services cost? expand_more
The cost of our web design services is influenced by the complexity of the project, its features, and your specific requirements. We provide a detailed quote after our initial consultation to discuss your needs. Our starting rate is 1,400 CAD.
What is the payment structure for web design projects? expand_more
We require a 50% deposit before starting the project. Once the framework is completed, a 25% payment is due. The remaining balance is due upon project completion, before the final delivery of the website. We provide a clear payment schedule in the project proposal to ensure transparency.
Can I make changes to the design during the development process? expand_more
Yes, you can make minor changes during the development process. We include a set number of revision rounds during the framework stage. Once the framework is approved, any additional requests—such as layout modifications or structural changes—would be considered major revisions. These may incur additional costs, as they fall outside the initial project scope.
Do you offer ongoing support and maintenance for websites? expand_more
Yes, we offer ongoing support through our Website Maintenance & Hosting Package, which includes regular updates, security monitoring, and technical support to keep your site running smoothly.

03.-

Social Media Marketing:

What is your approach to social media marketing? expand_more
Our approach involves developing a customized strategy tailored to your brand’s goals and target audience. We start with market and competitor research, create a content calendar, design engaging posts, and manage your social media accounts. We continuously analyze performance metrics to optimize and refine our strategy.
How do you determine which social media platforms are right for my business? expand_more
We assess your target audience and industry to identify the most effective social media platforms. By analyzing demographic data and platform features, we recommend the platforms that align with your brand’s objectives and where your audience is most active.
What kind of content will you create for my social media accounts? expand_more
We produce a range of content including engaging graphics, informative posts, promotional material, and interactive content like polls and stories. Our content is designed to resonate with your audience, align with your brand, and encourage meaningful engagement.
How do you measure the success of a social media campaign? expand_more
We measure success through key performance indicators (KPIs) such as engagement rates, click-through rates, follower growth, and conversion metrics. Regular reports and insights help track progress and allow us to make data-driven adjustments to achieve your goals.
How long does it take to see results from social media marketing? expand_more
Initial results and engagement may become visible within a few weeks, but significant improvements in metrics like follower growth and conversions generally take 3 to 6 months. Social media marketing is a continuous process, and consistent efforts yield the best long-term results.
What is included in each of your social media marketing plans? expand_more
For detailed information on what’s included in each of our social media marketing plans, please visit our Social Media Plans . We offer three distinct plans, and we can also create a custom plan tailored to your specific needs. Pricing varies based on the scope of work and the level of service required.
What is your policy on package cancellation or upgrades? expand_more
Payment for social media marketing services is due at the beginning of each month. If you decide to cancel your package, please notify us at least 15 days before the next billing date. If you cancel midway through the month, you will be billed for the full month due to the ongoing strategy and content creation already in place.

04.-

General Questions

Do you offer refunds if I decide to cancel the project? expand_more
Orders may be canceled upon request via email within 24 hours of placement, subject to cancellation charges. The deposit is non-refundable. If you wish to terminate the contract before the completion of work, payment is required according to the proportion of work already completed. For more details on our cancellation and refund policy, please visit our Terms & Conditions Page.
Do you offer revisions or adjustments to the design? expand_more
Yes, we offer a set number of revisions as part of our service to ensure the final product meets your expectations. The number of revisions included varies by project and will be detailed in our proposal or contract. Additional revisions beyond the agreed number may incur extra charges.
How do you handle intellectual property and ownership of the final design? expand_more
Upon full payment for the project, you will own the rights to the final design. We provide you with all necessary files and documentation. However, we retain the right to showcase the work in our portfolio and for promotional purposes unless otherwise agreed upon in the contract.

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Visit our Terms & Conditions for more information.

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